Canada
Canada

Frequently asked questions

GENERAL
MEMBERSHIP & REFERRALS
ACCOUNT INFORMATION
REWARDS PROGRAM
ORDERS & PAYMENTS
SHIPPING & RETURNS
CONTACT US

 


 

GENERAL

What is Scarlet & Julia?
What beauty products will I find at Scarlet & Julia?
Can I suggest a beauty brand?

 

MEMBERSHIP & REFERRALS

How do I join Scarlet & Julia?
How do I invite my friends?
How do I know if my friends have joined?
Do I get rewards for inviting my friends?

 

ACCOUNT INFORMATION

How do I change my password?
I forgot my password, what do I do now?
How can I update my credit card information?
How can I update my billing address?
How can I update my shipping address?
How do I unsubscribe from the newsletter?

 

REWARDS PROGRAM

Do you have a rewards program?
How do I earn S&J points?
How can I redeem my S&J points?
How much worth my S&J points?
Do S&J points expire?
Can I buy S&J points?
How do coupon codes work?

 

ORDERS & PAYMENTS

How do I check an order status?
Can I order by phone?
Can I modify or cancel an order?
How long will it take for me to get my order?
Will my order be delivered at home?
What are my payment options?
When do I get charged for my purchase?
Does Scarlet & Julia add sales tax?
Which currency do you use?

 

SHIPPING & RETURNS

How will my order ship?
How much does shipping cost?
Will you give me a tracking number?
Do you ship everywhere in Canada?
How can I get free shipping?
Do you ship to PO boxes?
What is Scarlet & Julia’s return policy?

 

CONTACT US

How do I contact you?

 


 

GENERAL

What is Scarlet & Julia?

Scarlet & Julia is a unique online beauty destination where women on the go can purchase the items they need with one click. We’re always open so you can shop at your own pace, day or night!

What beauty products will I find at Scarlet & Julia?

Scarlet & Julia specializes in prestige beauty products. We offer a wide collection of make-up, skincare, fragrances, haircare, and nail care products as well as beauty tools and accessories from the world’s most trusted and renowned brands. 

 


 

MEMBERSHIP & REFERRALS

How do I join Scarlet & Julia?

It's both easy and free! Simply fill out the form on our homepage with your name, email address, and password. Once you receive a confirmation email, you’re all set to browse our impressive selection of prestigious beauty products.

How do I invite my friends?

You can invite your friends in one of three ways.

By email
Fill out the fields in the Referral Program section to send an invitation email to your friends. Don’t worry, we don’t save those email addresses.

Through social media
Use the Facebook, Twitter and Google+ buttons on the website to share Scarlet & Julia with your friends and followers.

Personal invitation
Use the custom URL found in the Referral Program section of the website to personally invite your friends.

How do I know if my friends have joined?

We’ll send you an email to let you know when a friend you’ve referred joins Scarlet & Julia. You can also check the status of each invitation by going to the Referral Program section. As a thank you gift, you’ll receive S&J Points when one of your referrals makes their first purchase!

Do I get rewards for inviting my friends? 

Yes! You’ll earn S&J Points that you can use to take advantage of even more special offers, including a price reduction on your next order.

 


 

ACCOUNT INFORMATION

How do I change my password?

Log in to your account and follow the instructions on how to modify your password.

I forgot my password, what do I do now?

Click the "Forgot Password" button on the login page. Our technical support team will send you instructions on how to reset your password by email.

How can I update my credit card information?

Log in to your account and follow the instructions.

How can I update my billing address?

Log in to your account and follow the instructions.

How can I update my shipping address?

Log in to your account and follow the instructions.

How do I unsubscribe from the newsletter?

Click the Unsubscribe button at the bottom of the newsletter. Although we’re sad to see you go, we’d love to hear your feedback.

 


 

REWARDS PROGRAM

Do you have a rewards program?

Yes, we offer our members a rewards program. It’s our way of thanking you and it’s specifically designed to help you get the most out of your membership.  

How do I earn S&J points?

You can earn S&J points simply by shopping at Scarlet & Julia! You can also earn them by inviting friends and by sharing your experience on social media.

How can I redeem my S&J points?

Easy! Use your S&J points to get a discount or save on shipping costs. You can also apply them towards a whole host of other benefits. Make sure you stay-up-to-date on all our special offers and promotions.

How much are worth my S&J points?

Here's an example of S&J points value: 

Where can I see how many S&J points I’ve earned?

Log in to your account to check your S&J points balance.

Do S&J points expire?

The S&J points you earn are good for one year. Log in to your account to check the status of your S&J points.

Can I buy S&J points?

For now, S&J points can only be accumulated by purchasing items on Scarlet & Julia, inviting friends, and sharing your experience on social media.

How do coupon codes work?

We’ll occasionally offer coupon codes that can be used to get different discounts. Once you’re ready to finalize your purchase in the checkout page, enter the discount code in the designated field.  

 


 

ORDERS & PAYMENTS

How do I check my order status?

Log in to your account to see the status of your orders or check your order history.

Can I order by phone?

You can only purchase items online.

Can I modify or cancel an order?

Because we process orders very quickly, it is unfortunately impossible for us to modify or cancel an order you have placed. Please see our Terms & Conditions for more information.

How long will it take for me to get my order?

You should receive your order within 5 to 10 business days.

Will my order be delivered at home?

All orders are delivered at the place of your choice, including your home.

What are my payment options?

We accept MasterCard and Visa. You can also use your PayPal account.

When do I get charged for my purchase?

You will be charged as soon as you receive the purchase confirmation email.

Does Scarlet & Julia add sales tax?

Scarlet & Julia is required by law in Canada to include sales taxes based on the delivery address.

Which currency is used?

You will be charged in your country’s currency. Please note that we cannot process sales if the shipping address country does match the billing address country.

 


 

SHIPPING & RETURNS

How will my order ship?

All orders are delivered by Canada Post.

How much does shipping cost?

The fixed shipping fee for delivery to Canada is $9.95 for orders under $75. Shipping is free for orders of 75$ and more (excluding taxes).

Will you give me a tracking number?

Yes. You will receive an email with a tracking number once your order has left our shipping centre.

Do you ship everywhere in Canada?

Yes.

Can I get free shipping?

Shipping is free for orders of $75 and more (after applicable discount and excluding taxes). Also,If you have enough S&J points you can use them to receive free shipping. Sign up for our newsletter to stay informed about all our promotions.

Do you ship to PO boxes?

Unfortunately, we can only deliver to civic (street) addresses.

What is Scarlet & Julia’s Return Policy?

Regular Products

Unless clearly specified under the section ‘’Shipping & Return’’ of the product you want to return, if you are not satisfied with your purchase, you may return the product in its original condition (unused, unopened and undamaged). Return shipping cost must be paid by purchaser. Original cost of shipping will not be reimbursed.

To proceed with a return, contact Scarlet & Julia, in writing, within 15 days of delivery at service@scarletandjulia.com to receive a Return Authorization (RA) number.

Beauty Outlet

All products purchased from the Beauty Outlet are considered final sale. They are non-returnable and non refundable.

In the case of any missing items or products damaged during delivery, you must notify Scarlet & Julia, in writing, within 15 business days of delivery at service@scarletandjulia.com to receive a Return Authorization (RA) number. If the buyer fails to do so within this time, the products are deemed to be delivered in good condition and the order complete.

 


 

CONTACT US

How do I contact you?

By email
Scarlet & Julia’s
customer service team will reply to emails within 24 business hours. If you wish to send us an email, please use the contact form.

 

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