Privacy Policy

SCARLET & JULIA acknowledges and respects your personal privacy. This Privacy Policy describes all aspects relating to our collection, use and disclosure of your personal information while you're visiting SCARLET & JULIA or if you register with us.

Please read this Privacy Policy before using the SCARLET & JULIA website or submitting any personal information. By using the SCARLET & JULIA website, you accept and consent to the practices described in this Privacy Policy. By your continued use you expressly consent to the collection, storage, use and disclosure by us of your personal information as described in this Privacy Policy. If you do not agree with these practices you are free to discontinue your use of the SCARLET & JULIA website at any time or to withdraw your consent, subject to legal or contractual restrictions and reasonable notice. We will inform you of the implications of withdrawing your consent.

If you have questions about our Privacy Policy or wish to withdraw your consent at any time, please contact us at

Collection of Information

Registration with us is mandatory in order to use our website and to place orders. However, when you use our website or use our mobile applications, we may collect and store your computer and connection information, statistics on page views, traffic to and from SCARLET & JULIA, advertisement data, IP address and standard web log information, and information from other companies, such as demographic and navigation data.

For you to use SCARLET & JULIA we do need some of your personal information. Once you provide us with your required personal information, you are no longer anonymous. In providing us with your personal information, you consent to the transfer and storage of such information on our servers.

When you register and use SCARLET & JULIA, we will collect the following required information: email address, social media username, first and last name, gender, date of birth, password, beauty interests, brand preferences; all transactional information based on your activities on SCARLET & JULIA: shipping, billing and other information relating to any purchase or shipping; any correspondence sent to us; financial information, such as your credit card information; and other supplemental information from third parties.

 Once you register, you have opted in to receive electronic communications from us except for Canadian residents who need to authorize the reception of electronic communication.

If you choose to register or log into SCARLET & JULIA via Facebook (Facebook Connect), Facebook will give us access to part of your profile. It includes your Facebook friends list. We will use this information to personalize your shopping experience or other activities, in accordance with Facebook policies.

Use of  Information

Our purpose for collecting personal information is to provide you with a safe, efficient, and customized shopping experience while visiting and using the Website. By signing up, you agree that we may use your personal information to: provide the services and customer support you request; resolve disputes, collect fees, and troubleshoot problems; prevent potentially prohibited or illegal activities, and enforce our Terms and Conditions of use; customize, measure and improve our services, content and/or advertising; inform you about our sales, targeted marketing, upcoming sales, and promotions; compare information and verify it with third parties for accuracy; and collect user feeds and information meant for statistical studies of user activity while on SCARLET & JULIA; allow third entities to collect, analyze and/or distribute on SCARLET & JULIA or any other third party participating website information based on user activity, such as but not limited to: Google AdWords, Google AdSense, Facebook social plugin, Twitter social plugin, Linkedin social plugin and all other directly and indirectly user related and online sharing, targeting and/or retargeting technologies.  

We do not sell user generated data and/or metrics. 

Any employee who violates this Privacy Policy will be subject to disciplinary action or/and prosecution.

Disclosure of Personal Data

We may disclose personal information to respond to legal requirements, enforce our Terms & Conditions and Privacy Policy, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, health, or safety. This information will be disclosed under applicable laws and regulations of Quebec.

We may also share your personal information with third parties assisting our business operations under contract, including but not limited to fraud investigations and debt collection, with law enforcement or other governmental officials if required or permitted by law. Our third party service providers are prohibited from using or disclosing your personal information for any purpose other than to provide assistance to us and are required to protect personal information collected by them on our behalf or disclosed to them by us. Our third party service providers have to comply with the SCARLET & JULIA’s privacy principles hereinabove and under described in this Privacy Policy.

We also reserve the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of SCARLET & JULIA or of any of the business or assets or shares of SCARLET & JULIA or a division thereof in order for you to continue to receive the same products and services from the third party.

We do not share your personal information with third-party advertisers.

Your personal Information on SCARLET & JULIA

When visiting SCARLET & JULIA from a public or shared computer, certain information about you, such as your user name, may also be visible to others who may use that computer after your use. It is your responsibility to ensure private information is removed from the public or shared computer should you choose to use one.

Access, Review and Change of Personal Data

You can access, review, and change most of your personal information by logging on to SCARLET & JULIA personal and secured account at any time.  Accurate information is required for billing and delivery purposes. You are required to promptly update your personal information if changes occur or information is inaccurate.

Closing Your Membership

Upon closing your membership, SCARLET & JULIA will remove your personal information from view based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts only for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with law, prevent fraud, collect any fees owed, resolve disputes, assist with any investigations, enforce our Terms & Conditions, and take other actions otherwise permitted by law.

For the purposes set forth in this Privacy Policy, we or one of our affiliates may process and store your personal information outside of the land, territory, province and/or jurisdiction in which you reside and/or outside of the country of your residence, and under the laws of those other jurisdictions, in certain circumstances courts, law enforcement agencies, regulatory agencies, or security authorities in those other provinces or foreign jurisdictions may be entitled to access your personal information. For more information about our policies and practices related to the use of foreign service providers, please contact our Privacy Officer as described below.

Use of Cookies on our Website

SCARLET & JULIA uses so-called "cookies", which are temporary files that are downloaded and stored on your computer that can be occasionally retrieved while on SCARLET & JULIA to assist us in customizing your experience. The information saved supports the functionality of the site, for example, by keeping track of your visual preferences or controlling the frequency of "pop-up" windows, among other. You are free to prevent cookies from being saved on your hard drive by adjusting the corresponding settings in your browser. However, turning off these settings may result in limited functionality.

Security Measures

Your SCARLET & JULIA account, profile, and the information contained therein are password protected. Please note that you are not permitted to provide your password to anyone else. SCARLET & JULIA will never ask for your password in e-mail or over the phone. Please remember to log out of your account and to close your Internet browser window when you leave the SCARLET & JULIA site; this is especially important if you use a public computer. SCARLET & JULIA shall not be liable nor held accountable for the misuse or abuse of login data and passwords used.

SCARLET & JULIA treats data as an asset that must be highly protected. We use commercially reasonable efforts to ensure that efficient security measures protect your personal information, whether in electronic or hard copy form, against loss, theft, and unauthorized access and disclosure. Access to your personal information is restricted to selected employees or representatives. In addition, we generally employ accepted information data security and storage techniques, such as firewalls, access control procedures, and cryptography, to protect personal information against loss and unauthorized access. However, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications always remain private when shared over the Internet.

Protection from Web Crawlers or Spam

SCARLET & JULIA assures you that we will use your e-mail address with your express consent only for the purposes stated in the Terms and Conditions of use. Except as otherwise set forth in this Privacy Policy, we will not rent, sell, license, or trade your e-mail address to third parties, and we will prevent your e-mail address from being recorded by "web crawlers" or "web spiders" to the best of our ability. If you believe that your e-mail address has been recorded in this way, please contact our Privacy Officer as described below immediately.


SCARLET & JULIA is sensitive to the need to protect the privacy of minors who use the Internet. SCARLET & JULIA does not knowingly collect or solicit personally identifiable information from or about minors under the age of majority in their province or territory of residence. If we discover or are otherwise notified that we have received any such information from a minor in violation of this policy, we will delete that information. If you are under the age of majority, please do not attempt to provide any personally identifiable information on our site. If you believe that SCARLET & JULIA has any information from or about a child under the age of eighteen (18), please contact us immediately by sending an e-mail to our Privacy Officer as described below and we will take appropriate steps to remove such information from our files.

Please review the privacy policy of other sites you or your children elect to link to through SCARLET & JULIA for the privacy policy of those sites. SCARLET & JULIA is not responsible for the privacy policy or other content of any other website, including sites that are co-branded.

Changes to this Privacy Policy

We may amend this Privacy Policy to reflect changes in legal or regulatory obligations or changes in the manner in which we deal with personal information at any time by posting the new Privacy Policy on SCARLET & JULIA. SCARLET & JULIA reserves the right to change this Privacy Policy at any time without notice to you. Consequently, you should review this Privacy Policy for changes each time you visit SCARLET & JULIA.

Contact Us

If you have any questions or comments about this Privacy Policy, please contact us by email at or write to us at:

87 Prince Street, Suite 140
Montreal, Qc, Canada
H3C 2M7

Effective Date: August 1st, 2014 


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